Terms & Conditions

Last updated: 11 May 2026

These Terms & Conditions ("Terms") govern your use of the TailsTap platform at this website and any related services (the "Platform"), operated by VenturesSky Ltd (trading as TailsTap), a company registered in England & Wales (company number 05525840), registered office D&D Accountancy Suite 006, 44–60 Richardshaw Lane, Pudsey, England, LS28 7UR ("TailsTap", "we", "us"). By creating an account, booking a service, or listing as a provider, you agree to these Terms.

1. What TailsTap is

TailsTap is an online marketplace that connects pet owners ("Customers") with independent pet-care businesses ("Providers") offering services such as dog walking, grooming, pet sitting and training. TailsTap is not a party to the service contract between a Customer and a Provider; that contract is formed directly between them when a booking is confirmed. TailsTap facilitates discovery, booking, payment processing and support.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for the accuracy of the information in your account and for keeping your login credentials secure.
• Providers must complete our onboarding and identity/document verification and are admitted at our discretion. We may suspend or remove a Provider that breaches these Terms or our policies.

3. Bookings

• A booking is a request until the Provider confirms it (or it is auto-confirmed where the Provider has enabled that). Prices, availability and service descriptions are set by the Provider.
• Customers must provide accurate information about their pet(s) and any relevant health, behaviour or access requirements.
• Providers must deliver the booked service with reasonable care and skill and hold any insurance, licences or qualifications required for their services.

4. Payments, fees and escrow

• Customers pay for bookings online through our payment partner at checkout. The booking total comprises the Provider's service price and any applicable tax.
• Funds are held in escrow and released to the Provider after the service is completed and any dispute window has passed. The Provider receives the full service price — TailsTap does not deduct a per-booking commission.
• Providers pay a monthly subscription fee for their plan, billed by Direct Debit. This is TailsTap's only charge to Providers; subscription fees are described on the pricing page and in the Provider's account.
• Card-processing fees are paid by the Provider to our payment partner and are not collected by TailsTap.
• Refunds and cancellations are governed by our Refund Policy, which forms part of these Terms.

5. Cancellations and changes

Customers and Providers may cancel or reschedule a booking subject to the timeframes and any cancellation terms shown at the time of booking. Late cancellations or no-shows may not be refundable. See the Refund Policy for details.

6. Reviews and content

You may submit reviews and other content. Content must be accurate, lawful and not infringe anyone's rights. We may moderate, edit or remove content that breaches these Terms. You grant TailsTap a non-exclusive, royalty-free licence to use content you submit for the purpose of operating and promoting the Platform.

7. Acceptable use

You must not misuse the Platform — including by attempting to circumvent fees, taking bookings or payments off-platform, scraping data, uploading malware, or using the Platform for any unlawful purpose.

8. Disputes between Customers and Providers

If a service is not delivered as agreed, raise it with the Provider first. TailsTap offers a dispute process and may, at its discretion, hold, refund or release escrowed funds based on the evidence provided. Our decision on the release of escrowed funds is final as between you and TailsTap, without prejudice to your statutory rights.

9. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, TailsTap is not liable for the acts or omissions of Providers or Customers, and our total liability to you in connection with the Platform is limited to the fees TailsTap received in respect of the booking giving rise to the claim. We are not liable for indirect or consequential loss.

10. Privacy

We process personal data in accordance with UK data protection law (the UK GDPR and the Data Protection Act 2018). For details of what we collect and how we use it, see our Privacy Policy. Data-protection queries can be sent to info@tailstap.co.uk.

11. Suspension and termination

You may close your account at any time. We may suspend or terminate access if you breach these Terms or our policies, or where required for legal or security reasons. Terms that by their nature should survive termination (e.g. payment obligations, liability) will continue to apply.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Platform or by email. Continued use after a change takes effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, subject to any mandatory consumer-protection rights you have in your country of residence.

14. Contact

Questions about these Terms: info@tailstap.co.uk or 0800 086 2252 — VenturesSky Ltd (trading as TailsTap). Correspondence address: The Old Church, 55–57 Grove Road, Harrogate, North Yorkshire, HG1 5EP. Registered office: D&D Accountancy Suite 006, 44–60 Richardshaw Lane, Pudsey, England, LS28 7UR. See our contact page.