Help Centre

Use Find Providers to search by location and service, open a provider's profile, then choose a service and time to book.

Every provider is reviewed and background-checked before they can take bookings on TailsTap. You can see each provider's reviews and ratings on their profile before you book.

Card payments are processed securely by our regulated payment partner — TailsTap never stores your full card details. The booking amount is taken at checkout and held until the service has been delivered, then released to the provider.

Sign in and open My Bookings to view, reschedule or cancel. Cancellation and refund terms are set out in our refund policy.

Apply through Become a Provider. Once your application is approved you can list your services and take bookings. See Provider Resources for onboarding and payouts.

Message your provider from My Bookings first — most issues are sorted quickly that way. If something can't be resolved, contact us and the TailsTap team will step in.